Call Center Experience: Convergys Cebu

Published by lakbay on March 12th, 2010 - in My Job
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Way back college, I really had this idea that Etelecare is better, bigger, more prominent than Convergys, and has the more Advanced Call Center Platform.

I applied in Etelecare first here in Cebu, passed the IQ test, and made it to the final interview. The interviewer was a schoolmate of mine, though we did not know each other until she saw my résumé. As overconfident as I am, I was talkative and assertive. I thought I had the interviewer, but no. I did not pass.

I was dismayed, and accepted the fact that I will apply for my second choice, Convergys. I was half-spirited in the exams, but was surprised that after three hours of a three-stage simulation exam, there were only two of us left.

For the final interview, I only responded to the interviewer’s questions as straight to the point as I can. The interviewer commented after she said congratulations, “you’re too quite boy, are you ready to share and speak in front of a class?” She did not have any idea I won an extemporaneous public speaking contest in front of hundreds of college students – and I was still in high school.




Now looking back after four years, it was funny. I was wrong with my beliefs. The adjective better may be subjective, but bigger and prominent are more in the subjective side and I could say Convergys is that. I am too thankful that I am with Convergys now.

I gained some pounds I realized, (actually not some but many), as I look back to my old self captured in still frames of the yesteryears.

Druggie

In the office, they call me Druggie because of my legendary snorting of coffee powder.

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15 Responses

  1. [...] Excerpt from: Call Center Experience: Convergys Cebu | Lakbay Philippines [...]

  2. Yenyen says:

    oh i see… you’re from convergys… I used to work there but I cant take the life of a call center agent. I only finished my bond and have to quit after 4 months (AWOL)… hehehehe

  3. fetus says:

    hahaha… di gani ko katuo ka survive ko diri. hinuon, ang nakapadayon ra nako kay ang sweldo jud. :) makalaag man ko aning sweldoha. hehehe

  4. arlyn says:

    hey….i am planning pud tana magwork sa conevrgys cebu…naa kaya always vacant na position>>>>>> just wondering..

    thnks daan:)

  5. fetus says:

    yup. i’ve sent u an email as a reply. :)
    .-= fetus´s last blog ..Earth Hour Tomorrow, And I’m Shutting Off =-.

  6. pnich says:

    d hamak naman na mas stable ang cvg noh at garantisado talaga ang recruitment nla.mataas pa ang pay. frend ko nga na lumipat sa etelecare eh ang sabi low daw ang standard. ang papangit mag-english. biruin mo daw, mga QA’s nla ay ang pangit ng english. May isa pa nga raw na ipinahiya talaga ng trainer sa harap ng training class kasi pati word na “customer” eh cebuano ang pagkabigtas. tapos nagfafacebook lng daw sa loob ng opisina. hindi mo makikitang nagtratrabaho. eh, dapat naman sana ang QA’s matataas na ang antas pati sa verbal english kc dapat elite group na yan eh.. tapos yung bayad pa sa kanila is being computed daw on a daily rate instead of being computed bi-monthly.

  7. pnich says:

    isa pa, guards natin sa cvg english speaking. lolx

  8. cris says:

    hello!!! gusto pud ko apply dina convergys, my vacant kaya now? pwede kaya email and resume? does anyone of you knows their email add? =)

  9. fetus says:

    hello, i sent you a reply to your email

  10. chyng says:

    eto ba yung sa IT Park? been here last year! I met a blogger from CVG Cebu :)
    chyng´s last [type] ..A Christmas Party at Bethany Orphanage

  11. fetus says:

    ganun po ba? :) opo, andito kami sa IT Park.

  12. marj says:

    anybody can help me for the email add of convergys? thanks. godbless.

  13. Leigh Josue says:

    Good Day,

    We are currently looking for Visayan Speaking applicants for clerical work here in manila..Must be a graduate of any four year course..with or without experience..22 to 29 years old..Must know how to speak in English and Tagalog as well but preferrably fluent in visayan language..Interested applicants may send their resume to ladynas_08@yahoo.com or you can call us at 6365290 and look for our HR Ms. Rona Didulo for more info.

  14. jiggy says:

    hi can pls send me the resume….im planning to apply tnx

  15. Hi There!! I’m Keith from Dumaguete… I’m a fresh grad of SOUTHWESTERN there in Cebu… I’m interested of applying in your company and just wondering where can I apply online.. Can you please give me your site? Thank You so much..

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